Support
I installed the plugin but nothing is happening
You need to activate both the plugin and the license key. After uploading the ZIP, click Activate Plugin on the install confirmation screen. Then go to Settings → SkyeGate in the left sidebar, paste your license key, and click Activate.
If someone sells their token, how fast do they lose access?
By the end of your check window, and you choose how long that is. SkyeGate remembers a wallet's last check for 30 minutes by default, so someone who sells at noon is locked out by 12:30 at the latest. Set it to 5 minutes and they are out by 12:05.
You will find it under Settings → SkyeGate as Cache Duration, anywhere from 1 minute to a day. Checking a wallet is included in your licence and costs you nothing extra, so tighten it as much as you like. Shorter means access ends sooner; longer means pages feel a little snappier for people who are already in.
There is nothing for you to do when someone leaves. You do not remove them, because selling the token is what removes them. The blockchain is the list, and the gate follows it.
How do I update to a new version?
The same way you update any other WordPress plugin. Since version 1.9.3, SkyeGate checks skyemeta.com for new releases and shows the normal update notice on your Plugins screen when one is ready. With an active license it is a one-click update, and your settings and gates are kept.
Running something older than 1.9.3? That version cannot see updates yet, so do it once by hand: generate a fresh download link at skyemeta.com/account, then upload the new ZIP under Plugins → Add New → Upload Plugin and choose Replace current with uploaded. After that, updates arrive on their own. Your Plugins screen always shows the version you are on, and whether a newer one is waiting.
On the free tier there is nothing to do at all. SkyeGate Lite lives in the WordPress.org plugin directory, so it updates itself the way every directory plugin does.
I didn't receive my license key
Check your spam folder for an email from noreply@skyemeta.com. If you still can't find it, contact us with your purchase email.
Can I use my license on multiple sites?
Each license is locked to one domain. Deactivate in Settings → SkyeGate to move it. Multiple sites need separate subscriptions.
Which wallets do visitors need?
MetaMask, Coinbase Wallet, or Phantom. All detected wallets connect simultaneously with one click, then approve one free ownership signature. On mobile, visitors use their wallet app's built-in browser.
Can someone bypass the gate with DevTools?
No. Content is stored server-side and is not delivered to the browser until the wallet passes all conditions.
Can I set multiple conditions on one gate?
Yes, with Pro. Up to 10 conditions per gate using numbered attributes (contract_2, chain_2, threshold_2, etc.). All must be met to unlock. Lite supports 1 condition per gate.
Can I gate by Farcaster identity?
Yes, with Pro. Use [skyegate type="farcaster_id"] to require a wallet that has a registered Farcaster ID on Optimism. No contract address or chain to specify: the check happens automatically against the Farcaster IdRegistry. Lite does not include Farcaster gating.
What's the difference between Lite and Pro?
Lite is free on WordPress.org and gates content with one condition at a time, drawn from three types (Token, NFT, EAS attestation) across 32 chains. Pro adds a fourth condition type (Farcaster identity), supports up to 10 conditions stacked into one gate, and extends coverage to 37 chains (adding Bitcoin, Tron, Stellar, Sui, and XDC Network). Pro also ships as a Vercel/Next.js npm SDK (@skyemeta/skyegate): one license covers both the WordPress plugin and the SDK. Both delivery channels ship the same server-side delivery and signed verification.
Can I use SkyeGate on Next.js or Vercel?
Yes. SkyeGate Pro ships as both a WordPress plugin and a Vercel/Next.js npm SDK (@skyemeta/skyegate). The same SKYE license key works on both: one license, two stacks, no extra cost. Bring your own wallet stack (wagmi, RainbowKit, ConnectKit, Privy) and drop in <GatedContent />. See the SDK docs for the quick-start, or clone the Next.js starter app on GitHub.
Can I use SkyeGate outside the United States?
Yes. SkyeGate is available worldwide. It runs on any WordPress or Next.js site in any country, and the wallets it recognizes are borderless by nature. Plans are billed in US dollars through Stripe, which accepts cards from most countries, and the price you see is the price you pay: no tax is added at checkout.
How do I cancel my subscription?
Go to skyemeta.com/account, enter your license key, and cancel through the billing portal. You keep access until the end of your billing period.
